Josie Caine brings a wealth of experience in customer service and administrative support, with over a decade of working in dynamic, client-facing roles. Her background in housing services at The Guinness Partnership saw her excel in various roles, from Customer Service Advisor to Contract Officer, where she managed third-party supplier contracts, handled sensitive customer interactions, and supported organisational quality assurance initiatives.

Her expertise lies in building strong working relationships with both internal teams and external stakeholders, ensuring streamlined communication and effective contract management. Josie is known for her approachable demeanour, professionalism, and ability to remain calm and resourceful in high-pressure situations.

Having recently relocated from Manchester to Dubai, Josie has embraced the challenge of adapting to a new environment with enthusiasm. In her role as Receptionist at XBD Collective, she is passionate about providing exceptional support to her team and clients, contributing to the welcoming and collaborative atmosphere the company is known for.